Owner response:
Dear Mrs. Walker,
Sorry to hear you had some issues.
Thanks for your positive rating of our property and hospitality.
As you mentioned the only issue that you made us aware of during your stay has been solved immediately (Propane-BBQ).
We are surprised to hear your opinion about cleanliness.
We talked to you several times at the cottage and asked you if everything is okay.
You never addressed any of those issues during your stay.
We wish you would have given us the chance to take care of your concerns right away.
Our cottage is getting cleaned for several hours between the turnovers.
All beddings and towels are fresh and clean once our guests arrive.
Renting OSR since 9 years and we never had a complaint about cleanliness.
Sorry if there was 1 out of 9 bedding sheets which did not meet your expectations.
Also sorry for the 5 beetles that were found in one room.
Like most of the cottages OSR depends on its own water well and its own onsite septic system.
The very dry summer of 2017 required some extra caution because we do not want our customers to run out of fresh water.
Especially since we agreed to accommodate your family of 9 people which is more than we usually do.
Overall we are surprised about your rating 2/5 because it does not reflect the last conversation we had at check out.
Remembering you were saying that you were very happy to stay at our cottage.
However we feel encouraged by our customers opinion to improve where necessary.