Réponse proprio:
Thank you for bringing your concerns to my attention and giving me the chance to see where I am going wrong, Allan. I was happy to immediately provide the replacement toaster and glue pads which is the advantage of renting a property whose owner lives next door. There has been no further sign of rodent activity since you left but I will continue to monitor the situation. I have also provided more plates in the kitchen. For the record, I cheerfully doing so when I asked you if you needed anything else would have been no problem.
I am assuming the missing 3 stars are due to your layout suggestions. The living and dining rooms are that way in keeping with the original Victorian tradition for room assignments (to lend authenticity to the endeavour). I will take your idea under advisement should a significant number of other guests agree. All my other renters have had no problems the way it is and I'm sure you understand I need to go with the majority.
In closing, thanks for returning the keys but respectfully request you follow the directions for doing so for the next properties you rent. You left the front door unlocked which was not ideal even in a sleepy little town like Brockville. Great meeting you and your family and best of luck with your future rentals.
Dave