Réponse proprio:
Its unfortunately, you felt your stay was inadequate. As I communicated over email to your party and showed you copies of the text messages received from your party..... prior to your arrival, We reached out as part of early check-in approval. We texted your party "Please feel free to reach out if any issues".
At your arrival, your party arrived and texted us ".....we're in and settled and the place looks good.....", and continued to ask about firewood on site. (Firewood was in the documentation we provided as well)
I hadn't received any further communication from your party thereafter. 2-1/2 weeks later, you emailed me. As I communicated to your party, we had an extensive cleaning done that morning and we were there for inspection before your arrival. My comment over email was that I would have been great to know at time of your arrival if anything was different. In which case we could have reviewed together to resolve immediately.
Re: Lawn Company - the welcome package provided to you 30 days prior to your stay, had information regarding the lawn company and mid-week was advised.
Further more, there were complaints of accessibility issues with the elderly people in your party with having stairs. In which, I advised, that there was a large master bedroom on the main floor. Not sure why they would be sleeping upstairs considering a massive master bedroom. The rise and run on a spiral stair case is the same as a regular stair case, only path of travel is different.
On top of your complaint for accessibility, your party brought in a 250HP low rider fishing bass boat, which would have caused accessibility issues for the older gentlemen getting in out out from the dock, but went out multiple times everyday fishing. Happy its was a great time fishing.
Then there were other issues/complaints which contradicted themselves based on information provided.
We would have been more than happy to rectify any issues that you may have had.
Fact of the matter is that the email that came from you, 2-1/2 weeks later and was laid out to purposefully hint to receiving a monetary resolution.