Réponse proprio:
Thank you for your feedback. We're always striving to provide a positive and relaxing experience for our guests, so I'm truly sorry to hear that your stay didn't meet your expectations.
Regarding the noise: Your early arrival happened to coincide with a neighbour's annual gathering. Although your booking was scheduled to begin the following day, we made an exception to welcome you early. That evening was the only time during the season when outside noise may have been noticeable. Typically, our cottage is known for its quiet, peaceful atmosphere, with neighbours set at a distance to ensure privacy and relaxation.
As for the swimming area, we take great care to maintain it. The water is naturally clear, the sand is raked several times a week, and the beach is private and safe—ideal for families. With a gentle entry, no drop-offs, and no weeds, this beach has been a highlight for our guests over the past 45 years.
Regarding cleanliness: We don't expect deep cleaning from guests, but we do ask that the cottage be left in reasonably tidy condition. Unfortunately, in this case, several issues were left behind that required additional time and effort to address, including:
Garbage left on the porch, which animals rummaged through
Canoe and kayak not returned to their proper place
Large sticks scattered near the fire pit
Greasy substance on the entrance door and glass
Frying pans left unwashed and dishes left out
Coffee grounds and liquid left in the coffee maker
Towels scattered throughout the bathroom
Recycling bin left leaking on the floor
These conditions went beyond what's considered reasonable, which is why a portion of your security deposit was withheld. As outlined in our rental agreement, the deposit may be used not only for damages, but also for additional cleaning, outdoor maintenance, or unauthorized extended stays.
We understand you were disappointed by this decision, but we stand by our policies, which are in place to ensure a great experience for all guests. We truly value all feedback and will continue working to maintain the high standards we've upheld for decades.