Réponse proprio:
Thank you very much for taking the time to provide this feedback. I am so sorry to hear about your medical issues and physical capabilities through this review, and want to wish you everything of the best in your ongoing journey, a journey that is often so very hard.
Calabogie Retreat provides for stunning, elevated views of the lake, as are seen in the listing's photographs #1, #4, #12 and #16/16. The wooden staircase seen in #15/16 shows the steepest of the flights down the hill (not cliff), along with the natural shoreline whose vegetation is protected by law to guard the pristine waters of this lake. (#3/16 looks the other way along the shoreline.)
Summer vacations are precious and to be enjoyed, and that is why for the past few years, I have personally called every single prospective guest ahead of accepting their booking, to ensure a match between the property and their party's needs/comfort. It is my regret that, while we were able to resolve fully a couple of items of potential concern for your party of your two young adults/older teens and their friends when we spoke by telephone, the medical vulnerability could also have been resolved discreetly, especially in light of one of the two guest reviews that explicitly cautions those with mobility issues who also wish to access the docks.
Calabogie Retreat is cleaned carefully and restocked before and after each guest, following an 86-point checklist that assures a consistent, high-quality result. Guests are requested only to wash used dishes, wipe up spills, and to tidy-up and sweep, as necessary upon departure. Dish and hand soap are provided, as well as bathroom and toilet cleaner and cloths, should an interim clean of the tub, basin or toilet be required. Complementary bath/shower gel, shampoo and laundry detergent are also provided for all visits.
Finally, thank you for alerting me that the hiding spot for the obsolete x-box was found?it was removed from the listing a few seasons ago, and should have been discarded. My apologies for that.