Réponse proprio:
Craig, was pleaseant to deal with during the booking and when he arrived. Craig asked me not to come to the cottage and stopped communicating.
Craig came with a couple dogs. Craig notified me after he left of his concern with the hot tub and he found a mushroom. I changed the water in the hot tub immediately. I asked Craig in the future to be given notice if there is a concern to be fair and let me know so that I may resolve it.
Craig had made an assumption that he was at a different lake in a different region that has a water quality issue. When he informed me of the concern, I shared the correct information. Had he communicated this sooner, this would have allowed him and his family to enjoy the lake.
The mushroom appeared to be from something a previous renter left that was wet. The area was cleaned and treated with mold control.
Craig was pleaseant to deal with and left the place tidy. Communication was good before and after the stay just during was lacking.
Best wishes Craig,