Réponse proprio:
Thank you for your feedback, you're absolutely correct: this was our first time renting out the cottage in the winter months. I wanted to address some of the points you've made to provide more context:
1. In the very first email I sent you after you made the booking, I mentioned that we will provide pillows and duvet, but NOT the pillowcases and linens. We only provide linens in the summertime if someone books a stay for a week or longer. You can double check that email in case you've missed it.
2. Regarding the water tank - the main water source for the cottage is the well. The cooler is a secondary option we have in case of an emergency, and it normally isn't used by ourselves, or tenants.
3. We take cleanliness and sanitation very seriously, and I can assure you the towels were washed and put through the drier before your visit. But we will make sure to go through each one of them again to check for any smell.
4. Before your check-in, we have talked through any questions you had in our email chain (around 30 emails). The check in time is also written in the contract. However, I gave you the advantage of checking in at an earlier time, and made sure to let you know this was an option 2 days in advance.
5. The website clearly states that this is a 3 + 1 bedrooms, and 2.5 washrooms (two bathrooms and one toilet). The basement is a separate space, and the sofa can be transformed into a Queen size bed, which you were also informed of in the email chain we had before your visit.
Again, thank you for your feedback, we will take it into consideration to improve the experience for future tenants.